Returns & Exchanges

At Nala, we want you to love every purchase, which is why we offer a hassle-free 30-day return policy for all items in their original condition. Whether it's a change of heart or a size adjustment, our team is here to ensure your shopping experience remains seamless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the packing slip is included inside.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to the outside of your box, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will issue a full refund to your original payment method within 5 to 7 business days.